At Potentialz we provide psychological treatment to clients injured at work or in a motor vehicle accident and have claimed sessions under WorkCover or CTP insurance policies.
Our treatments are provided under the clinical framework established for this purpose and whose goals are:
- optimise participation at home, work and in the community, and achieve the best possible health outcomes for injured people
- inform other healthcare professionals of our expectations for managing injured people
- provide guiding principles for the provision of healthcare services to the injured client, their healthcare professionals and decision makers
- ensure healthcare services are goal oriented, evidence based and clinically justified
- assist with dispute resolution.
The above clinical framework is established under these guiding five principles :
- measure and demonstrate the effectiveness of treatment
- adopt a biopsychosocial approach
- empower the injured person to manage their injury
- implement goals focused on optimising function, participation and return to work
- base treatment on the best available research evidence.
As a provider our primary objective is to support the client’s recovery and return to normal lifestyle. This is generally achieved through evidence‑based clinical intervention and management.
- set expectations for the client from the first consultation regarding their recovery , active participation in recovery, planning and treatment
- conducting a detailed assessment and (where applicable) providing information to inform and/or confirm diagnosis and treatment strategies. Where a diagnosis is not clear, we will provide a provisional diagnosis and explain our reason(s) for this
- obtaining information from the insurer and/or employer to assist with goal setting and tailoring of treatment interventions
- providing information to the support team regarding the client’s progress and capacity for work
- educating all parties about the health benefits of good work
- improving the client’s independence and participation in their home and community if recovery at work is not possible.
Note: Our role does not include advocating for the worker in relation to the management of their claim, litigation or other compensation processes.