Terms for our services

Here we set out your rights and responsibilities in relation to information security, access and confidentiality as well as your obligations regarding fees, cancellations and rebates.

Information Security and Access

In the course of your treatment, personal information about you is collected to enable your treatment. All notes taken in the course of your treatment and all communications relating to your treatment become a part of your clinical records. Your clinical records are stored electronically in your patient file, which you consent to as a patient of this practice. You have a general right to access your records (subject to some exceptions which mainly relate to privacy, health or legal considerations) and can request access to your records. Your request must be made in writing, after which your request will be discussed with you.


All information obtained during your treatment is kept confidential and secure, except when:

(1) It is subpoenaed by a court;

(2) Failure to disclose the information would place you or another person at risk of harm; or

(3) Your prior approval has been obtained to:

(a) provide a written report to another professional or agency—e.g. to a lawyer; or

(b) Discuss the material with another person—e.g. a parent or employer.

If you claim rebates from funding bodies, the health practitioners may be required to provide
summary reports to referring doctors, specialists and/or agencies regarding your progress.

Health research using de-identified data may be undertaken by this practice, by funding bodies or by this practice’s technology providers, which you consent to as a patient of this practice.

Fees, Rebates and Cancellations

Fees are payable either using automatic payments or at the end of your appointment. When you make an appointment the whole appointment time is reserved for you. Please give as much notice as possible if you need to cancel or postpone your appointment. If you do not give at least 24 hours’ notice you may be charged the full appointment fee.

If you are eligible for Medicare rebates, you can claim Medicare rebates automatically using this practice’s online Medicare rebates claiming service. Otherwise, you can take your invoice to a Medicare office at a later date to claim your rebates.


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